"I feel compelled to write to mention the excellent work and service I've just had from Christine Beard.
I had to send our payroll info for September to her yesterday as I'm stopping for holidays this afternoon. I hadn't thought to advise that I would need to be doing it early this month so she wouldn’t have been expecting it. However she agreed to get it back to me this morning, and even waited when I sent her something I'd forgotten yesterday.
It's brilliant having such a team to back me up so cheerfully and efficiently - big brownie points!"